FAQ Page

Below are some of the more frequently asked questions that we get. Hopefully it will help you in answering your question. If you don't see your question or would like some additional information, please contact us and we'll be glad to assist you in any way we can.

Login Questions:
Q: I have a question about my userid and password.
Q: Why can't I login with my userid and password?

Bid Wanted Questions:
Q: What are the Bid Wanted Auction Practices?
Q: How do I search for a Bid Wanted?
Q: How do I Save a Bid Wanted search?
Q: How do I bid on an item?
Q: How do I bid multiple items at once?
Q: How do I find the last reported trades on a Bid Wanted?
Q: How do I review my bids and bid posting?
Q: How do I give Chappy® a Bid Wanted List?
Q: How do I receive bids on my list?
Q: What is Top3®?

Offering Questions:
Q: How do I search for Offerings?
Q: How do I Save an Offering search?
Q: What does it mean when a bond has "MKT' next to it?
Q: How do I find the last reported trades on an Offering?
Q: How do I check for the last reported trade on a particular cusip?
Q: How do I send a list of offerings to Chappy® for display on Chappy.com®?

Worksheet Questions:
Q: What is a Worksheet?
Q: How do I load the Worksheet?
Q: Why use the Worksheet?
Q: Do new items add to my Queries on the Worksheet?
Q: What is Cusip Alert?


Q: I have a question about my userid and password.
A: For new accounts or login information contact Email: Client Services Tel: (201) 557-5599
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Q: Why can't I login with my userid and password?
A: Check that the userid and password are spelled correctly, also make sure that all passwords are lowercase. Back to Top

Q: What are the Bid Wanted Auction Practices?
A: Notice: Bid Wanted Auction Practices

     As of January 7, 2008, customers seeking to sell municipal bond items will have the option of posting their items under "around time," "sharp time," or "open auction."
     While we believe that most of our customers will prefer to post items as "around time" we leave that decision solely to the discretion of the potential seller.

     Around Time Auctions:

     Around Time Auctions will be posted under the format, "ARND 12:00 FT 2:00," (that is, bids will be aggregated at approximately 12:00 and until bidding is closed at the discretion of the seller;
     all bids once submitted will be held firm until 2:00).

     Sharp Time Auctions:

     Sharp Time Auctions will be posted under the format, "SHRP 12:00 FT 2:00," (that is bids will be accepted until 12:00 sharp and will be held firm until 2:00).

     Open Auctions:

     Open Auctions will be posted under the format "ARND 12:00," (that is bids will be aggregated around 12:00 and bids are held firm unless revoked prior to final disposition of the auction.)

     Contact

     Any questions with regard to the above may be directed to;
          Email: Mike DeMatteo (212) 208-7301

     Regards,
     Chapdelaine, a Tullett Prebon Company

Q: How do I Search for a Bid Wanted?
A: There are several ways to search for a Bid Wanted.
             * By Feature (To design a search)
             * By Map (Single or Multiple States, Types or Regions. You can specify the size.)
             * By Number (To view a list or a specific BW eg:#58)
             * By Cwire Ticker (The printable version of Chapdelaine's® Historic "C-Wire") Back to Top

Q: How do I Save a Bid Wanted search?
A: In the "By Feature" page, fill in the search parameters, name it and hit "Search". To run the search again, you will find it saved under the "Query" tab. Back to Top

Q: How do I Bid on an item?
A: After you have completed your search, click on any Bid Wanted. The bid box is there, just enter your bid in real dollar amounts. Click the "Next" button to advance to the next item to bid on. Back to Top

Q: How do I bid multiple items at once?
A: After you have completed your search, click on the "Multiple Bids" button and enter your bids. Back to Top

Q: Where do I find the last reported trades on a Bid Wanted?
A: After finding the bond that you are interested in, click on the tool box or anywhere on the line and open the item as though you were going to bid it. The last reported trades are automatically loaded and viewable. The color yellow indicates that this cusip has traded today.Back to Top

Q: How do I review my bids and bid posting?
A: Click on the "My Bids" tab. It gives you yesterdays bid posting and todays current bids. Back to Top

Q: How do I give Chappy® a Bid Wanted List?
A: There are several ways to send us a list. You can click on the Bid Request tab and enter the information manually. You can fax the list to us. You can email it to your contact or you can phone it in. Back to Top

Q: How do I receive bids on my list?
A: We can send them by fax, email, voice, or Top3®. Back to Top

Q: What is Top3®?
A: Top3® is a tab which will deliver a printable, interactive report of the Top3® bids on bonds you have given us for the bid. Top3® allows you to mark the items for sale and instruct Chapdelaine® to execute. A final report is created for you. Back to Top

Q: How do I search for Offerings?
A: There are several ways to search for Offerings.
             * By Feature (To design a search)
             * By Map (Single or Multiple States, Types or Regions. You can specify the size.)
             * By Blocks(A quick view of 1000+ or 5000+ blocks, Just New or All Included)
             * By New Today (A view of all new offerings received today)
             * By New Issue (A reference of recent deals) Back to Top

Q: How do I Save an Offering search?
A: In the "By Feature" page, fill in the search parameters, name it and hit "Search". To run the search again, you will find it saved under the "Query" tab. Back to Top

Q: What does it mean when a bond has "MKT' next to it?
A: During the trading day, Chappy® flags certain bonds with a bid and counter as a bond with a Market or "MKT". Call Chappy® to find out what it is and if we are clear to show it. Back to Top

Q: Where do I find the last reported trades on an offering?
A: After finding the bond that you are interested in, click on the tool box in front of it. This will open the full description of that cusip and also show the last reported trades. The color yellow indicates that this cusip has traded today.Back to Top

Q: How do I check for the last reported trade on a particular cusip?
A: Click on the "By Feature" tab, then click on the "Trade wire Search" checkbox. Enter the cusip you wish to check and click "Search". Back to Top

Q: How do I send a list of Offerings to Chapdelaine® for display on Chappy.com®?
A: You click on the "Offering" tab and then the "Upload" tab. From there, just follow the directions. Back to Top

Q: What is a Worksheet?
A: This is a "Saved Query Alert System". It takes a query and loads it onto one of eight tabs. Back to Top

Q: How do I load the Worksheet?
A: Click on the "Queries" tab, choose a previously saved Bid Wanted, Offering, or Cusip search and add it to the worksheet. To remove it, click the "Remove" button. Back to Top

Q: Why use the Worksheet?
A: With the query pre-loaded on the worksheet, your searches will always be ready when you need them. Back to Top

Q: Do new items add to my Queries on the Worksheet?
A: Yes. The tab will turn red if a new item was added to the worksheet since the last time it was viewed. Back to Top

Q: What is Cusip Alert?
A: This feature allows you to receive notification of any single cusip or entire portfolio of cusips. You can use your email or you can run the query by choice. You will find the Cusip Alert by navigating to the Tools Tab and follow the directions under the "i" symbol. Back to Top